What if I do not agree with a decision?
If you are not happy about something, there are several ways in which these could be resolved.
Talking a problem through
It is always best to try to resolve a problem by talking to the professional or organisation concerned.
You can arrange a time to meet – either face-to-face, over the phone or virtually – so you can share your concerns and your viewpoint. This meeting will also enable the professional or organisation to share their point of view.
By going through this process, you will hopefully be able to come to an agreement or compromise.
Disagreement resolution service →
Local advocacy support service →
Make a complaint about a service →
Independent mediation service →
Appeal to the SEND Tribunal →
Change, withdraw or challenge an Appeal →
Get in touch with us
If you can't find what you need, feel free to get in touch with us. Our opening hours are:
- Monday to Thursday from 9.30am to 3pm
- Friday from 9.30am to 2pm
We aim to respond to all enquiries within 3 working days.
Other sources of help and support:
Hertfordshire Local Offer
The Local Offer lets parents and young people know what special educational needs and disabilities services are available in Hertfordshire, and who can access them.
Visit the Local Offer →
Contact
A charity for families with disabled children offering information and advice.
Visit Contact →
HPCI
An independent parent carer organisation ensuring family voices are heard.
Visit the HPCI →
IPSEA
Independent information, advice and support, with free guides, resources and template letters.
Visit IPSEA →